Is it safe to pay on your site?

Absolutely. We use encrypted checkout powered by Shopify and offer trusted payment methods like PayPal, Shopify Pay and Apple Pay. You’re protected from the moment you click “Buy.”

What if the binder I ordered doesn’t fit?

We totally understand - bodies are unique, and finding the right fit can take a try or two.

That’s why we offer one free size exchange for every binder. We’ll cover the shipping cost, and you won’t need to send the original back.

We may ask why it didn’t work - not to make things difficult, but because your feedback helps us improve and support others better.

Is there a warranty on vibrating or suction products?

Yes. All electric products come with a 1-year warranty. If something doesn’t work the way it should, just reach out. We’ll make it right. No complicated claims, no judgment.

Will my order be discreet?

Absolutely. All parcels are shipped in plain, unmarked kraft boxes/paper bags - no logos, no branding. Inside, each item is wrapped with care in reusable fabric or biodegradable materials.

We value your privacy as much as you do.

Do you really avoid all plastic?

Yes. Every part of your package - from tape to filler to pouch — is designed to be plastic-free, recyclable, or compostable.

We even handprint on water-activated paper tape, because we believe warmth and sustainability can live together.

(*Applicable to products shipping directly from our studio)

How can I reach you?

Anytime.

Email us at admin@rowrow.life or use our Contact Page.

We usually respond within 1 business day - often faster.

Where do you ship from?

There are two ways for our products to arrive at your place.

1. From local warehourse in your country to shorten delivery time.

2. Directly from our studio in Shenzhen, China.

Customs & Tax Information

We’ll cover all customs duties for your order, so no surprise import charges from us.

We typically ship orders within 12 hours after confirmation.

Estimated delivery times:

HKSAR and Taiwan: 3–5 business days

Asia-Pacific: 6-8 business days

Canada : 3-5 Days

You'll receive a tracking number as soon as your order ships.

Please note that delivery times are for reference only and may vary from the actual arrival time due to different aspects.

Of course. If your order doesn’t feel right for any reason, let us know within 7 days of receiving it.

We’ll guide you through the return or exchange. (Returns and Exchanges)