Shipping Policy
At Row Row, we do our best to deliver your order quickly, safely and clearly with no hidden surprises. If you are unsatisfied with our products, there is a 7-days return window. Please refer to Returns & Exchanges for more information.
Shipping Destinations & Rates
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Australia
Flat Shipping Rate: AUD $15
Free Shipping Over: AUD $45 -
New Zealand
Flat Shipping Rate: NZD $17
Free Shipping Over: NZD $50 -
U.S
Flat Shipping Rate: USD $10
Free Shipping Over: USD $30 -
Canada
Flat Shipping Rate: CAD $5
Free Shipping Over: CAD $40 -
Singpapore
Flat Shipping Rate: SGD $13
Free Shipping Over: SGD $40
Shipping fees are automatically calculated at checkout based on your location and order total.
(Prices are converted from USD and may reflect small exchange rate differences at checkout.)
Order Processing Time
Processing time is usually within 12 hours.
If any item is temporarily out of stock, we will email you:
1. Cancel for a full refund or
2. Choose to wait and we’ll notify you once it’s ready to ship.
You’ll receive a tracking link by email when your package starts shipping.
Estimated Delivery Times
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Australia
6-8 business days
-
New Zealand
6-8 business days
-
U.S/Canada
7-9 business days
-
Canada
3-5 Days
-
Singpapore
4-6 business days
Delivery times may vary slightly depending on your local courier service and customs clearance.
Customs & Local Taxes
We cover all import duties and taxes whenever possible.
Cancelling or Changing Orders
You may cancel your order any time before it ships - no fees, no questions asked.
If your address has a typo, just let us know before or within 1 day of shipping.
If the order has already been sent, our Returns & Refund Policy will apply.